May 13, 2020
Dear Patients of Ottewell Dental,
We are very much looking forward to reopening our clinic and see you all again very soon!
As you know, many changes have happened to our daily lives and routines. In dentistry and dental hygiene, our guidelines to practice have changed and are being updated often as information becomes available and the situation evolves. We are working hard to review all present and planned changes affecting our services to prepare the office for reopening while keeping everyone healthy and safe.
Please keep checking our website, Facebook page, or call our office for updates on our reopening schedule.
Calls will be answered by reception Monday to Friday, 10AM-1PM.
When we reopen, things will look a little different at our office; however, you can be sure that the same level of attention, care, and friendliness is here.
Excited to see you soon,
The Entire Staff of Ottewell Dental
If you have a true dental emergency*, please call our office at 780-465-0505. Calls will be answered by reception Monday to Friday, 10AM-1PM, and after hours messages will be forwarded to our dentist on-call (messages will be checked regularly).
We will do our best to provide you with guidance on emergency care and further direct you for any additional assessment or treatment required. We will be screening for any signs or symptoms of possible COVID-19 exposure or infection as mandated by the Alberta Government and the Alberta Dental Association and College.
*Per the directive from the ADA&C, a true dental emergency is currently defined as “oral-facial trauma, significant infection, prolonged bleeding, or pain which cannot be managed by over-the-counter medications.”
If we determine that you do require further emergency dental assessment or treatment, we have arranged to refer our patients to Smiles Dental Group – Emergency Dental Services (Open 7 days a week, 8AM to 5PM; 4445 Calgary Trail NW, Edmonton; Phone: (587) 410-5766; Text: (780) 989-2040). They have noted you may call them directly if you wish to expedite the screening/triaging process. Of course, if you have any questions or concerns, you can call us during our office hours or leave us a message.